Hp sqm software

Our customer service management software is specifically built for call centers and designed to measure, track, benchmark, and improve first call resolution, customer service, quality assurance, and employee experience.

Our call center CSM software captures external e. Our high-value FCR software is specifically built to help call centers improve their customer service and operating costs. It only takes a few minutes to complete. Capture, store, and access customer and employee survey data from any survey methodology or internal data source. The software provides data analytics for assessing performance and identifying service and cost improvement opportunities from the agent to the call center level.

SQM software provides comprehensive data visualization e. Easily customize many features including: home page, reporting, data filters, access levels, real-time notifications, and metrics. Examples of where to find your product information label. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. The Virtual Agent is currently unavailable.

Please try again shortly. Need help troubleshooting? Just ask. Try asking HP's Virtual Agent. Session timed out. Your session on HP Customer Support has timed out. For example, around 60 million usage data records are produced every day for a network with 10 million customers.

The service-mapping tool comes in next. Performance data is mapped onto service-quality data. If a video download is interrupted many times during a session, the customer will lose interest. To avoid this situation, key quality indicators KQIs like availability can monitor the QoS offered to customers. As defined in TMF GB, KPIs measure a specific aspect of the performance of either a service resource or a group of service resources of the same type.

A KPI is restricted to a specific resource type and derived from network measurements. By following this top-down approach, the service-mapping tool provides several benefits.

What's new in this version Bug Fixes. Features Draw perimeter. Adjust vertices manually or input precise line lengths Multiple Drawing layers with Area sum function Free trial Upload any.

Additional information Published by iCalc. Published by iCalc. Developed by iCalc. Approximate size Age rating For ages 10 and up. This app can Access all your files, peripheral devices, apps, programs and registry Microsoft. Permissions info.

Installation Get this app while signed in to your Microsoft account and install on up to ten Windows 10 devices.