You can still continue to get self-help and technical information here or by submitting Chat or Email cases. Otherwise, please remain on the line and your call will be answered in the order it was received. Looking for business support?
Premium Services. Product Support. Get a copy of your serial number. Check if your computer meets the minimum system requirements.
Uninstall your current Trend Micro program. If the User Account Control window appears, click Yes. Follow the instructions to complete the installation. Fill out the account information to activate your protection.
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Learn More Yes, I agree. It was very unhelpful. Purchasing a renewal also qualifies you for a free upgrade to the latest version of your Trend Micro program. You can purchase a renewal by clicking Renew Now on your Trend Micro program's main console or by going directly to the Trend Micro website.
You must be connected to the Internet when doing this and have your credit card ready for the purchase. The Auto-Renew feature also known as auto renewal or automatic renewal is a service designed to save you time, risk, and effort by automatically renewing your subscription before your subscription expires. When purchasing the renewal , this is automatically enabled. We also accept PayPal and Wire Transfer. If you choose to pay using PayPal and Wire Transfer, you will receive instructions on how to send your payment once you have submitted your order.
If you do not want to use or have any of these options, you can purchase an upgrade from a local retail store. If you are located in another country other than the ones listed above, go to our Worldwide Contacts page and look for your country for more information.
To update your existing billing information, refer to this Knowledge Base article: How to update your billing information. Any remaining days or months on your current subscription will be carried over once you purchase your renewal. Yes, you can purchase a subscription renewal any time you want.
You will be able to extend your current expiration date by another year or two. After completing the purchase, it can take 24 to 48 hours for the renewal to take effect on your subscription. After purchasing your renewal make sure that you have the latest version installed for better performance and protection. To find out if you are already using the latest version, refer to this Knowledge Base article: How to check if you have the latest version of Trend Micro Security software installed.
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