Sccm remote assistance files

There is a problem for sccm , I have installed sccm , i want to use remote assistance, but it appear a message box "unable to locate remote assistance files", so I don't know why it is, and I add the "Assistance" feature on widnows R2, but it is also unavaiable, I try to use it on windows 7, but the same to windows R2, I can't use it on windows 7, i don't know what i should do, Could anyone can help me?

Just add feature Remote Assistance from server manager on your sccm server, and that should be it. You can post now and register later. If you have an account, sign in now to post with your account. Paste as plain text instead. Also identical behavior on Windows Server, so it definitely is a larger issue.

Friday, August 8, AM. Sunday, August 24, PM. I've never heard of that, nor have I ever had to do so. However, if it worked for you, glad you got it working. That does have to be allowed through the firewall however.

Monday, August 25, AM. Please advice. Thursday, October 30, AM. The Rc. Wednesday, November 12, AM. This solution has solved my problem too. Friday, February 19, PM. To learn more about how to try this experience, please see Remotely assist users that are authenticated by your organization.

Updated While application functionality hasn't changed, we recommend visiting aka. You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in. Products 72 Special Topics 41 Video Hub Most Active Hubs Microsoft Teams. Security, Compliance and Identity.

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Small and Medium Business. Humans of IT. Green Tech. MVP Award Program. Video Hub Azure. Microsoft Business. Microsoft Enterprise. Browse All Community Hubs. Turn on suggestions. Note The above Start menu path is for versions from November version or later. Important If the client setting Prompt user for Remote Control permission is set to True , the connection does not initiate until the user at the remote computer agrees to the remote control prompt.

Note If the computer that you connect to has multiple monitors, the display from all the monitors is shown in the remote control window. Note When you disconnect a remote control session, the contents of the Windows Clipboard on the computer that you are viewing is deleted.

Note The remote control viewer is supported on all operating systems that are supported for the Configuration Manager console. Submit and view feedback for This product This page. View all page feedback. In this article.