The new assignment is displayed in the list of assignments. To request help, you must reach out to your support staff to request assistance. You can reach out through a call, chat, email, and so on, and you'll be the sharer during the session. Be prepared to enter a security code that you'll get from the individual who is assisting you.
You'll enter the code in your remote help instance to establish a connection to the helper's instance of remote help. To avoid an unexpected loss of work, plan to save your active work before a remote help session ends. This is because when a remote help session ends where a helper that has the Elevation permission set to Yes also uses Full control , you are signed out of your device.
Start the remote help app on the device and sign in to authenticate to your organization. The device might not need to be enrolled to Intune if your administrator allows you to get help on unenrolled devices.
After signing into the app, get the security code from the individual assisting you and enter that code below Get Help , and then select Submit.
After submitting the security code from the helper, the helper will see information about you including your full name, job title, company, profile picture, and verified domain. As the sharer, your app displays similar information about the helper. At this time, the helper might request a session with full control of your device or choose only screen sharing.
If they request full control, you can select the option to Allow full control or choose to Decline the request. Full control must be established before the help session starts. If full control is required after the sessions starts, both users must disconnect and restart the remote help session. After establishing the type of session full control or screen sharing , the session is established, and the helper can now assist resolving any issues on the device.
During assistance, helpers that have the Elevation permission can enter local admin permissions on your shared device. Elevation allows the helper to run executable programs or take similar actions when you lack sufficient permissions. After the issues are resolved, or at any time during the session, both the sharer and helper can end the session.
To end the session, select Leave in the upper right corner of the remote help app. Upon the end of a session, the sharer is automatically signed out of their device as a security precaution to ensure all connections between the devices close. Plan to have the sharer save any active work before a remote help session ends to avoid an unexpected loss of work. This is because when a remote help session ends where a helper that has the Elevation permission set to Yes also uses Full control , the sharer is signed out of their device to ensure any elevated permissions are cleared from the device.
As a helper, after receiving a request from a user who wants assistance by using the remote help app:. Start the remote help app on your device.
You can start the app from within the Microsoft Endpoint Manager admin center:. From the remote actions bar across the top of the device view, select New remote help session. This action opens the remote help app. If it finds both these interfaces as in this example , the cmdlet configures DA in edge topology. In case the cmdlet does not find a public interface and the DeployNat parameter is not specified, the cmdlet will display the following error.
In the example setup, the DA server has a single network adapter connected to the corporate network named corp. For a single network adapter behind NAT topology, the InternalInterface and InternetInterface parameters need to be mentioned, or the cmdlet will display an error that an external interface was not found. Runs the cmdlet as a background job. Use this parameter to run commands that take a long time to complete. Runs the cmdlet in a remote session or on a remote computer.
The default is the current session on the local computer. Specifies the names of the client GPO. A domain can be one of the domains deployed in the corporate network. Specifies the IPv4 or IPv6 address, or host name, of the computer on which the remote access server computer specific tasks should be run. Specified as a host name or an IPv4 address. If the address is specified, then is must to be public. Specifies the configuration in which DA should be installed.
The acceptable values for this parameter are:. In a single network adapter configuration scenario the DA server is always deployed behind a NAT and there is no need to specify this parameter.
Specifies the identity of a site in a multi-site deployment where VPN needs to be installed. This is required in a scenario where DA with multi-site is already deployed and a user wants to additionally deploy VPN.
If this parameter is not specified, then the entry point name to which the server on which the cmdlet is run is used. The server could also be represented using the ComputerName parameter. If both this parameter and ComputerName parameter are specified and the computer name does not belong to the site represented by the entry point name then this parameter takes precedence and VPN is deployed at the site indicated by it.
Note: A multi-site deployment case VPN can only be installed one site at a time. Measure ad performance. Select basic ads. Create a personalised ads profile. Select personalised ads. Apply market research to generate audience insights. Measure content performance. Develop and improve products. List of Partners vendors. By Tim Fisher.
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Tweet Share Email. Apps Best Apps Payment Services. Windows PowerShell equivalent commands. The following Windows PowerShell cmdlet or cmdlets perform the same function as the preceding procedure. Enter each cmdlet on a single line, even though they may appear word-wrapped across several lines here because of formatting constraints.
There are three options that you can use to deploy Remote Access from the Remote Access Management console:. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Yes.
For a client computer to be provisioned to use DirectAccess, it must belong to the selected security group. In the Select Groups dialog box, select the security groups that contain the DirectAccess client computers, and then click Next. In the table, add the resources that will be used to determine connectivity to the internal network. A default web probe is created automatically if no other resources are configured. When configuring the web probe locations for determining connectivity to the enterprise network, ensure that you have at least one HTTP based probe configured.
Configuring only a ping probe is not sufficient, and it could lead to an inaccurate determination of connectivity status. This is because ping is exempted from IPsec.
As a result, ping does not ensure that the IPsec tunnels are properly established. Add a Help Desk email address to allow users to send information if they experience connectivity issues. Select the Allow DirectAccess clients to use local name resolution check box, if required. When local name resolution is enabled, users who are running the NCA can resolve names by using DNS servers that are configured on the DirectAccess client computer.
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